All shipments are FOB Dallas, TX and are freight collected and shipped within 3-5 working days . Please be aware that ship out orders by commercial freight carriers are subject to high freight cost, which are vary upon delivery location and amount ordered (and total weight). To obtain freight estimates, please contact our office.
Shipping Order Minimum is $800 by case lot only. No minimum for pickup order.
All prices are FOB (Freight On Board) Dallas, TX. All products are subject to price changes or discontinue without notice. We will do our best to inform any changes or discontinue items. Please refer to this site for the latest updates or from our email subscription.
Any return items will be subject to 15% restocking fee. All returns or exchanges must have authorization; including damaged items. Products must be returned with original packaging; otherwise it will not be accepted and/or an additional fee may be assess.
When receiving or picking up merchandise, you are responsible to check all items and sign for the driver or staff member, otherwise Crafton will not be held responsible for missing or damaged items.
Claims for missing parts or defective merchandise must notify us ASAP after receiving the merchandise. And there are exceptions to certain merchandise claim to be made within 30 days from the date of its original purchase. This will not apply to commercial use, abuse, and wear & tear from usage, and exposure to extreme in temperature or humidity.
As for commercial freight carriers, merchandise damages has to be claim with the freight carrier company immediately before signing the freight bill.
All return merchandise must be in its original box and pre-approved by authorized personnel and subject to inspection.